Rick Hatfield has been our Pest Control service provider for many years. He always calls a day or two in advance to notify us of the day he'll be here, and the approximate time, and that estimated time is accurate, within a few minutes. He is both efficient and friendly - and we have no complaints about either his service or the appearance of unwanted pests between his service dates. In addition,we have had absolutely no problems with charges or billing practices at any time during the many years of service.